Exchange & Returns Policy

 Exchange & Returns Policy

Exchanges:

All items purchased from AKIO® are eligible for exchange within 7 days of purchase. We offer two convenient methods for initiating exchanges:

• Option 1: Request our support team for the exchange form, fill it out, and include it in your return package. Ship the package using your preferred courier service. Upon receiving your package at our warehouse, we will process your exchange request. Please note that a 250 PKR - 300 PKR delivery fee for exchanged products will be collected as cash on delivery (COD).

• Option 2: For a more streamlined exchange process, fill out the Google Form provided by our support team. Upon receiving your details, we will promptly prepare your replacement package and ship it directly to your location. Our dedicated rider will collect the returned item from your doorstep and deliver the new package. Please note that this option incurs a flat-rate fee of 450 PKR, payable as COD or through a bank transfer.

• Option 3: You are welcome to visit our physical location at :

Gulshan-e-Iqbal, Block 3
Shop A2/1, Maisum Plaza
Karachi, Pakistan 

to exchange your product or explore our latest offerings in person. Our dedicated team will be delighted to assist you and ensure a seamless exchange experience.

It is essential to ensure that the rider collects the replacement package before delivering the new items. Please securely pack the products in a shopper bag and hand them over to the rider for a seamless process.

Initiating the Exchange Process:  🤔

To initiate the exchange process, kindly reach out to us via our social media channels with your preferred exchange option. Our dedicated team will provide you with prompt assistance and guide you through the entire exchange process seamlessly.

Anticipated Timeline for Exchange Delivery:

Our team typically processes exchange packages weekly to ensure efficient handling of your request. You can anticipate the arrival of your exchange parcel at your specified destination within a week's time.

Return Policy:

At AKIO®, we strive for customer satisfaction. If you encounter any issues with your purchase, please review our return policy below:

Eligibility:

All products purchased from AKIO® are eligible for exchanges within 7 days of purchase under the following conditions:

- The item(s) is/are faulty, damaged, or defective upon delivery.

- The item(s) do not match the original product specifications or differ from the purchased product.

Dispute Resolution:

If you wish to raise a dispute, please notify us within 3 days of delivery by contacting us at support@akioclothing.com or via Instagram (@_akioclothing_). At AKIO®, we handle each dispute on a case-by-case basis and aim for fairness for all parties involved.

Exceptions:

Please note that certain scenarios make it difficult for us to process returns and exchanges, including but not limited to:

- Exchange requests made outside the specified time frame.

- Products damaged due to use.

- Products that have been tampered with.

- Size issues caused by customers.

Refunds and Guarantee:

Kindly be informed that AKIO® does not offer refunds or a money-back guarantee on purchased items. We appreciate your understanding and look forward to serving you with the best possible service.